POLICY FOR BUYERS

 

Capitalized terms used but not defined herein shall have the meaning given to them under the User Agreement.

  • As a buyer, you understand and accept that upon initiating a Transaction on the Website, you are entering into a legally binding and enforceable contract with the seller to purchase the items from the seller using either Payment on Billing or Payment on Delivery as the method of payment to pay the Transaction Price which shall be paid to the seller through your Issuing Bank (except in case of cash payments). You agree and acknowledge that CurvyXXL is only a facilitator of collection and remittance of Transaction Price. No interest or any benefits whatsoever is given to or can be claimed by the Buyer on the Transaction Price collected by CurvyXXL through and of the prescribed payment methods.

 

  • You may agree with CurvyXXL on the commercial terms of the Transaction including terms of Dispatch and Delivery time or any extension thereof by way of exchange of electronic records/ electronic communication by using the features as may be provided on the Website and the Transaction shall stand amended to such extent, provided that any such variation of the terms of the Transaction are not in violation of the User Agreement and the rules and policies made there under.

 

  • Payment Method: You shall pay the Transaction Price through the available methods of payment i.e. Payment on Billing or Payment on Delivery, for the Transactions conducted on the Website. You will be intimated when (i) the Transaction Price is credited to the account of CurvyXXL (in case of Payment on Billing) or (ii) on committing to pay the Transaction Price on Delivery if you opt for Payment on Delivery payment method, which will be confirmed by the Website. The Website shall notify the Buyer upon Payment Confirmation as provided herein.

 

  • Non-payment: Buyers are not permitted to buy any product without making a payment of the Transaction Price by Payment on Billing method of opting for Payment on Delivery or such other payment method provided by the Company on the Website, in respect of the product as described in the listing.

 

  • Contacting Users: Users shall not communicate with other Users outside the Website to warn them about CurvyXXL, products or listing. However, you are entitled to provide feedback and/or reviews/ ratings for sellers as per the feedback facilities provided on the Website.

 

  • Contact Information: The contact details provided by you on the Website shall be accurate and current at all times and you shall be obliged to update any change in your contact information on the Website immediately. The Company takes no responsibility for any delay/ non delivery of the goods on account of failure of the User to update the contact information provided on the Website and any consequent negative feedback by the buyer will be deleted or modified.

 

  • Feedback: You shall use the feedback and review mechanism to communicate your fair opinion and facts in respect of any User or the Website or your experience whilst using the Website, known to you from first-hand experience only. You shall not include any hearsay information, or information that results in maligning any User, brand or product in your feedback. You must inform CurvyXXL immediately on becoming aware of violation of any applicable laws or violation of the provisions of this User Agreement and the rules and policies made thereunder at info@curvyxxl.com
  • Limit on volume of Transactions: CurvyXXL reserves the right to limit the amount payable and the volume of the Transaction that may be conducted on a single Valid Card/ Valid Bank Account by a Buyer and may refuse to process Transactions exceeding such limits and may also block certain Valid Cards or Valid Bank Accounts that are suspected to be misused while paying the Transaction Price.

 

  • Verification of payment: To prevent any misuse, a payment (in whichever method) of the Transaction Price initiated by the Buyer may be flagged or kept on hold for additional checks and verification in which case CurvyXXL may contact the buyer for verification of or additional information, details, data and documents. CurvyXXL may not confirm the payment if such information, details, data and documents are false, misleading, incorrect or incomplete and consequently the Valid Card and/or the Valid Bank Account will not be charged. In such case, the Dispatch timelines will not commence until Payment Confirmation. The result of the checks and verification shall be communicated to the buyer and seller.

 

  • CurvyXXL reserves the right to refuse to process Transaction Price in respect of Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with CurvyXXL or breach/ violation of any applicable law or any charges imposed by the Issuing Bank.

 

  • Payment Confirmation: In case of payment by Payment on Billing, upon successful receipt of the Transaction Price CurvyXXL from the Buyer within [3] days of booking the Transaction and completion of verification of payment in accordance with the clause above, CurvyXXL shall notify the buyer and the seller that the Transaction Price has been received. In case of payment by Payment on Delivery, CurvyXXL shall notify the buyer that the buyer has committed to pay the Transaction Price by Payment on Delivery.

 

  • Dispatch Details: CurvyXXL (if CurvyXXL, got the information from UPS or DHL) shall provide the Dispatch Details on the Website within [7] days from the Payment Confirmation or within such timelines as may be agreed upon by the buyer on the Website. If CurvyXXL fails to enter the Dispatch Details on the Website within such prescribed time, the CurvyXXL may in its sole discretion cancel the Transaction and refund the Transaction Price (if paid) to the Buyer. In case of Delivery outside Germany (in which case only electronic payment shall be acceptable), the Dispatch Details have to be entered on the Website within [7] days of Payment Confirmation.

 

  • Delivery: The time within which CurvyXXL (if DHL or UPS is availing those services) is required to ensure Delivery of the items to the buyer shall be calculated from the time CurvyXXL enters the Dispatch Details on the Website i.e. within 7 days from entering the Dispatch Details for delivery within Germany and within 21 days from entering the Dispatch Details for delivery outside Germany or such other timeline as may have been agreed upon between the buyer and seller and intimated on the Website.

 

  • Delivery confirmation: You shall immediately notify the Website upon Delivery or non Delivery within the prescribed time period. If you fail to provide such notification/ confirmation of receipt or non-receipt of an item within [7] days of expiry of the Delivery time prescribed in the above clause, it shall be construed as a deemed Delivery in respect of that Transaction and the Transaction Price shall not be refunded.

 

Refund: CurvyXXL offers you the opportunity to return the purchased products within 14 days of receipt of the goods and we will refund your purchase price if the following criteria are met:

The return request must be submitted to CurvyXXL no later than 14 days after receipt of the goods.

The goods must be unused and undamaged.

The goods must be packed in the original shipping packaging ready for transport or be packed as original (packaging film, etc.).

Products in the online catalog are marked accordingly in the product description.

Your application will then be processed and reviewed by our customer service representatives. If your product / products meet the return criteria, you will receive the corresponding return address by e-mail (depending on the product type, the return warehouse is different). The return is to be commissioned by you.

Upon receipt of your return shipment and product condition check, you will be refunded your purchase price within 10 days. We do not charge processing or restocking fee. If the product does not meet the requirements of our return service (for example, condition of the product), return to the above conditions is not possible. Our customer service will then contact you to find an individual solution for you.

Please note that the return is a voluntary service of CurvyXXL. A statutory right of withdrawal of 14 days applies only to consumers and not to commercial buyers.

You bear the immediate costs of returning the goods, if there is a damage on our part, the costs will be borne by us.

Please note that the return is a voluntary service of CurvyXXL. A statutory right of withdrawal of 14 days applies only to consumers and not to commercial buyers.